Contact Us
We are committed to providing exceptional customer support to all Australian players. Our dedicated support team operates in compliance with Australian gambling regulations and is available to assist you with account inquiries, technical issues, payment concerns, and responsible gaming guidance. We prioritize your privacy and ensure all communications are handled securely according to Australian privacy legislation.
Support Channels and Response Times
Our customer service team offers multiple communication channels to accommodate your preferences and urgency of inquiries. For immediate assistance, our online chat feature is available directly through your account dashboard during peak hours. Email support can be reached at [email protected], with responses typically provided within 24 hours during business days. For urgent matters requiring immediate attention, you may contact our Australian support line at 1800-425-789, operational Monday through Friday from 9:00 AM to 6:00 PM AEST.
- Prepare your account details and specific question before contacting support
- Choose the most appropriate channel based on your inquiry's urgency
- Provide clear and detailed information to expedite resolution
- Maintain respectful communication with our support representatives
- Allow reasonable response time based on your selected contact method